NKTI and Bot MD launch first A.I. powered Facebook Messenger platform for Kidney Patient Education


To commemorate the National Kidney Month in the Philippines, the National Kidney and Transplant Institute (NKTI) announced its partnership with Bot MD to launch an A.I. powered Facebook Messenger and Viber-based platform for Pre-Kidney Transplant donor and patient education. The platform, called "Bot MD Care" will enable potential Kidney donors and recipients to undergo pre-transplant orientation at their own pace and time, through popular chat platforms without having to download a separate mobile app.

Using Bot MD Care, NKTI Transplant Coordinators can now automate the entire pre-transplant orientation process to instantly answer patient questions in English and Tagalog and also send quizzes to test both patient and potential donor knowledge. If patients do not complete their quizzes, the Bot will also send automated reminders to follow-up.

Patients will enroll themselves into the platform by scanning a simple QR code. The Bot then allows them to select their preferred chat platform -- Facebook Messenger or Viber to receive their orientation process which includes information about kidney transplant, kidney donation and educational quizzes.

“Since 2021, we have used the Bot MD Care platform to remotely monitor over 650 Kidney dialysis patients through Viber with tremendous success. We are excited to expand the platform to simplify and improve the pre-transplant education process for kidney transplant donors and patients, and increase our reach through powering Facebook Messenger with an A.I. Clinical Assistant."

Dr Romina A. Danguilan
Deputy Executive Director, Medical Services, National Kidney and Transplant Institute (NKTI)

Patients can ask the A.I. questions about Kidney Transplant and Kidney Donation in English or Tagalog. They will also receive education videos and interactive quizzes within their preferred chat platform. This ensures that donors and recipients can learn more about the Kidney Transplant and complete the orientation process at their own time. In addition, the A.I. helps to automatically score and triage quizzes to alert Kidney Transplant Coordinators for patients or donors who fail their quizzes, and sends nudges to patients who have not followed up with their Kidney Transplant Coordinators.

With Bot MD Care, NKTI can now automate and scale  Pre-Kidney Transplant orientation to more patients and potential donors across the country.

Since 2021, Bot MD Care has been used to automate patient education and remote monitoring for a range of clinical conditions. In Singapore, the company has partnered with the National University Cancer Institute, Singapore (NCIS) to simplify the complex and onerous genetic counseling process for hereditary breast and ovarian cancer patients into bite-sized modules and education videos sent to patients via WhatsApp.

"Bot MD is honored to innovate alongside NKTI to use our A.I. technology to help simplify and scale the pre-transplant orientation process to more potential donors and patients across the Philippines. Through the use of Bot MD Care, we hope that we will be able to raise the awareness and importance of Kidney Transplant and Donation to help save more lives."

Ms Dorothea Koh
CEO and Co-Founder, Bot MD

Featured in


Automating Pre Transplant Orientation

The Bot MD Care platform automates the pre-transplant orientation process by sending the education video and the mandatory quiz to both patients and donors through Messenger or Viber.


An Intuitive Patient Engagement Interface

The Bot MD Care platform automates reminders and intuitively answers questions from donors and patients in both English and Tagalog.


Educational Infographics

NKTI is using the Bot MD Care platform to send education infographics to prepare both patients and donors for their transplant procedure.


About Bot MD

Bot MD is a Y-Combinator backed startup with the mission of Empowering Doctors around the world. The company’s proprietary A.I. chat engine is able to integrate with hospital information systems to provide instant answers to doctor and patient queries. Bot MD can also power popular messaging platforms such as Facebook Messenger, Viber, WhatsApp and LINE to help doctors easily automate patient workflows. Since 2018, Bot MD has been used by over 20,000 clinicians from leading hospitals and clinics around the world including the National University Health System, the National University Cancer Institute of Singapore, Parkway Hospitals, Siloam Hospitals, and the National Kidney and Transplant Institute. Bot MD has also been used to manage over 10,000 patients across Southeast Asia. For more information, visit www.botmd.com

About National Kidney and Transplant Institute

The National Kidney and Transplant Institute is a tertiary medical specialty center for renal care and transplantation in the Philippines. It is the center for referral of kidney patients from various regional hospitals in the nation. It has a three-fold mission of Service, Training and Research to provide Filipinos afflicted with kidney and allied diseases with specialized health and medical services. For more information, visit www.nkti.gov.ph

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